Privacy.
In plain language.

Who we are and how to contact us

Inixsys Ltd is responsible for personal information it collects for its own business purposes. For privacy questions or to exercise your rights, email info@pro-dcl.com or call 01925 393630.

Information you provide

When you contact us, we may receive your name, business, email address, phone number and the information you choose to share about your enquiry. If you become a customer, we may also hold project, account, contract, billing and support correspondence. Please only send information relevant to your request.

Website and technical information

Website hosting and security systems may record technical information such as IP addresses, browser details, requested pages, dates, times and errors. This helps deliver the website, diagnose problems and protect it from misuse.

Why we use information

• To answer enquiries, arrange demonstrations and discuss proposed work.
• To provide agreed products and services, manage accounts and support customers.
• To administer our business, keep required records and meet legal obligations.
• To maintain and protect our website and systems.

Our lawful bases

Depending on the activity, we rely on steps towards or performance of a contract, legal obligations, or legitimate interests in running our business, responding to business enquiries and keeping systems secure. We balance those interests against your rights. Where an activity requires consent, we ask for it and you can withdraw it.

Who information may be shared with

Relevant information may be handled by service providers supporting website hosting, email, IT systems, professional advice and service delivery. We may also disclose information where the law requires it. Access should be limited to what is needed for the relevant task.

International processing

Some technology providers may process information outside the UK. Where restricted transfers arise, appropriate legal safeguards must apply. Contact us for information about arrangements relevant to your personal data.

How long information is kept

Retention depends on the purpose, whether an enquiry leads to a customer relationship, the length of that relationship, legal record-keeping requirements and any need to establish or defend claims. Information should be removed or anonymised when it is no longer needed for these purposes.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information, and object to certain uses. You can withdraw consent without affecting earlier lawful processing. Some rights have conditions or exceptions. Contact us using the details above; we may need to confirm your identity.

Cookies and similar technologies

Cookies or local storage may be used for essential site functions and to remember preferences. You can manage cookies through your browser settings. Optional tracking or analytics should only be used with the choices and information required by applicable law.

Product data and customer websites

If a business uses a SmoothBadger product to manage your information, that business may be responsible for deciding how it is used. Its privacy notice and service arrangements apply. This website notice does not replace a customer’s own notice or an agreed data processing contract.

Links and complaints

Other websites have their own privacy notices. If you have a concern about our handling of your information, please contact us. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice when the website or our handling of information changes. The date above identifies the latest version.